Bonuses and Promotions

EBAC plays a fundamental role in providing emotional support to bettors, acting as a technical and psychological arm focused on promoting Responsible Gambling and preserving mental health. In order for us to offer appropriate support, it is necessary to clarify the distinctions between our role and the commercial operations of our partner betting companies.

The Operational Autonomy of Betting Companies

It is common for bettors to contact us to resolve questions or submit complaints regarding bonuses, promotions, betting credits, withdrawals, or participation rules in specific campaigns offered by the operators. It is important to emphasize that EBAC has no responsibility, autonomy, or technical access to the commercial, financial, or marketing systems of the betting companies.

Promotions and bonuses are exclusive commercial strategies of each platform, managed under the specific criteria of each company. For this reason, EBAC cannot interfere, validate, or make adjustments regarding balances, activation of benefits, or resolution of financial issues.

The Path to Resolving Commercial Issues

If you are experiencing difficulties related to bonuses or any promotional matter, the correct procedure is to contact the Customer Support or Ombudsman of the betting company you use directly. Only the operator has the necessary tools to analyze your account and resolve operational or commercial incidents.

EBAC's Focus: Your Well-Being

EBAC's role begins where gambling ceases to be just entertainment and starts to cause concern. Our mission remains focused on:

• Emotional Support: Listening to the bettor about the difficulties and impacts that gambling may be causing in their life.

• Risk Assessment: Assisting the individual, through self-assessments and conversations with psychologists, to understand their level of vulnerability to compulsive behavior.

• Preventive Guidance: Supporting the bettor in adopting self-limitation measures and seeking balance.

In this way, we ensure that our team of specialists is always available for what is essential: care and attentive listening. For questions about bonuses and promotions, please use the official communication channels provided by your betting platform.

Betting Support

Each betting company has its own "Help Center," which is where you can find support for situations that are outside the scope of EBAC's activities. Through it, you can resolve matters such as:

Financial Issues: Questions about deposits, withdrawal delays, or payment method validation.

• Bonuses and Promotions: Clarifications about rollover rules, activation of promotional codes, or unreceived betting credits.

• Account Management: Access difficulties (login), updating registration data, and especially the technical execution of account suspensions or deletions.

• Technical Support: Errors loading games or issues with the settlement of betting tickets.

Generally, operators offer different forms of contact within their Help Centers, such as Live Chat (for real-time responses), support email, or Frequently Asked Questions (FAQ) sections that detail the platform's usage rules.

With this in mind, EBAC has gathered the support contacts of partner betting companies to make it easier for you to reach out to them: